{"id":2718,"date":"2022-08-25T15:07:48","date_gmt":"2022-08-25T13:07:48","guid":{"rendered":"https:\/\/redtaag.com\/?page_id=2718"},"modified":"2022-08-26T10:06:11","modified_gmt":"2022-08-26T08:06:11","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/redtaag.com\/es\/preguntas-frecuentes\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row heading_color=\u00bblight\u00bb bg_type=\u00bbimage\u00bb bg_image=\u00bb263&#8243; padding_top_multiplier=\u00bb5x\u00bb padding_bottom_multiplier=\u00bb\u00bb columns_gap=\u00bbnone\u00bb section_id=\u00bbsplash\u00bb el_class=\u00bbslant-white\u00bb][vc_column][vc_row_inner][vc_column_inner width=\u00bb1\/2&#8243;]<div class=\"grve-empty-space grve-height-3x\" style=\"\"><\/div><h2 class=\"grve-element grve-title grve-align-left grve-h1 grve-increase-heading grve-heading-200\" style=\"\"><span>PREGUNTAS FRECUENTES<span class=\"Apple-converted-space\">\u00a0<\/span><\/span><\/h2><div class=\"grve-empty-space grve-height-1x\" style=\"\"><\/div><div class=\"grve-element grve-image grve-clipping-left grve-clipping-animation gradient-line d-block mx-auto grve-align-left\" style=\"\" data-delay=\"200\">  <div class=\"grve-image-wrapper\"><img loading=\"lazy\" decoding=\"async\" width=\"140\" height=\"10\" src=\"https:\/\/i0.wp.com\/redtaag.com\/site-rtgv2\/wp-content\/uploads\/2019\/06\/gradient_line.jpg?fit=140%2C10&amp;ssl=1\" class=\"attachment-full size-full\" alt=\"\" \/>   <\/div><\/div><div class=\"grve-empty-space grve-height-1x\" style=\"\"><\/div><h1 class=\"grve-element grve-title grve-align-left grve-h3\" style=\"\"><span>\u00bfNo encuentras tu pregunta aqu\u00ed? Entonces no dudes en consultarnos a trav\u00e9s de nuestra p\u00e1gina de contacto.<span class=\"Apple-converted-space\">\u00a0<\/span><\/span><\/h1><div class=\"grve-empty-space grve-height-6x\" style=\"\"><\/div>[\/vc_column_inner][vc_column_inner width=\u00bb1\/2&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row padding_top_multiplier=\u00bb3x\u00bb padding_bottom_multiplier=\u00bb3x\u00bb columns_gap=\u00bb50&#8243;][vc_column width=\u00bb5\/6&#8243; tablet_sm_width=\u00bb1&#8243; css=\u00bb.vc_custom_1561124518008{margin-bottom: 3rem !important;padding-right: 5% !important;padding-left: 5% !important;}\u00bb][vc_tta_accordion active_section=\u00bb1&#8243;][vc_tta_section title=\u00bbAl vender en todos los canales de venta al mismo tiempo, \u00bfexiste el riesgo de vender las entradas dos veces?\u2028\u00bb tab_id=\u00bb1561144669779-cf2a5cbe-a312&#8243;][vc_column_text]No, todos tus canales de venta recurren a la misma base de datos en la nube para comprobar la disponibilidad.<span class=\"Apple-converted-space\">\u00a0<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bbMi establecimiento es un espacio modular, \u00bfpuedo tener varias configuraciones de salas? \u00bb tab_id=\u00bb1561144669799-20af1629-c8b9&#8243;][vc_column_text]El n\u00famero de configuraciones de salas es ilimitado y totalmente ajustable, desde unas pocas plazas hasta decenas de miles.<span class=\"Apple-converted-space\">\u00a0<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfPuedo cambiar las categor\u00edas de asientos en mi plano de asientos? \u00bb tab_id=\u00bb1561144770596-f8178271-0ef1&#8243;][vc_column_text]S\u00ed, puedes actualizar el plano de asientos tantas veces como quieras y puedes hacerlo todo por tu cuenta.<span class=\"Apple-converted-space\">\u00a0<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfPuedo vender eventos fuera de mi establecimiento habitual? \u00bb tab_id=\u00bb1561144793371-70aab031-7a21&#8243;][vc_column_text]S\u00ed, puedes a\u00f1adir al sistema todas las localidades que quieras. Puedes vender en taquilla con ordenadores port\u00e1tiles e impresoras t\u00e9rmicas compatibles con nuestra soluci\u00f3n.<span class=\"Apple-converted-space\">\u00a0<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfFunciona la aplicaci\u00f3n en todos los smartphones? \u00bb tab_id=\u00bb1561144815214-81681bd9-072d\u00bb][vc_column_text]S\u00ed, porque en realidad no se trata de una aplicaci\u00f3n, sino de una aplicaci\u00f3n web. Es decir, p\u00e1ginas web en un formato optimizado para dispositivos m\u00f3viles con una interfaz similar a la de una aplicaci\u00f3n.<span class=\"Apple-converted-space\">\u00a0<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfCumple vuestro software todos los requisitos de la DGI? \u00bb tab_id=\u00bb1561144845825-454f4ce0-caf4&#8243;][vc_column_text]S\u00ed, Redtaag ha sido auditada y cumple estrictamente las normas legislativas.<span class=\"Apple-converted-space\">\u00a0<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfPuedo elaborar informes que cumplan los requisitos de Hacienda? \u00bb tab_id=\u00bb1561144866480-04c4483c-44dd\u00bb][vc_column_text]S\u00ed, se pueden editar informes detallados y configurables con un solo clic para informar a Hacienda.<span class=\"Apple-converted-space\">\u00a0<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfSe pueden transferir los ingresos directamente a mi cuenta? \u00bb tab_id=\u00bb1568719303678-e9b539b8-3eb6&#8243;][vc_column_text]S\u00ed, conectamos las soluciones de pago de nuestros clientes (Bancos, Paypal, Stripe, TIPI, Paybox&#8230;) a su expediente, por lo que los ingresos se abonan directamente en su cuenta.<\/p>\n<p>Nota: nuestra soluci\u00f3n es compatible con Hacienda.<span class=\"Apple-converted-space\">\u00a0<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfPuedo recurrir a distribuidores (Fnac, France billet, Digitick, etc.)? \u00bb tab_id=\u00bb1586607454312-af1203a5-a47a\u00bb][vc_column_text]Puedes volver a integrar las entradas vendidas por los distribuidores al copiar y pegar en tu back office. De este modo, puedes escanear las entradas con tus lectores y unificar las cifras de ventas en los informes.<span class=\"Apple-converted-space\">\u00a0<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfPueden trabajar varias personas en la oficina central en la venta de entradas? \u00bb tab_id=\u00bb1586607776456-fab94448-b509&#8243;][vc_column_text]Nuestra soluci\u00f3n es web completa, lo que significa que con una simple conexi\u00f3n a Internet puedes controlar el 100 % de tus caracter\u00edsticas de emisi\u00f3n de entradas. Cada usuario puede intervenir seg\u00fan estos permisos en el sistema de entradas.<span class=\"Apple-converted-space\">\u00a0<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfPuedo gestionar f\u00e1cilmente los usuarios? \u00bb tab_id=\u00bb1586608037243-5e8142f9-cc1e\u00bb][vc_column_text]S\u00ed, puedes crear, modificar y eliminar usuarios desde tu back office de administrador. Asimismo, puedes determinar a qu\u00e9 caracter\u00edsticas tiene acceso cada usuario.<span class=\"Apple-converted-space\">\u00a0<\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u00bb\u00bfEs vuestra soluci\u00f3n adaptable? \u00bb tab_id=\u00bb1586609357741-b104479d-5005&#8243;][vc_column_text]S\u00ed, nuestra soluci\u00f3n se desarrolla de forma continua introduciendo peque\u00f1as mejoras. Una vez superadas las pruebas requeridas para su puesta en marcha, se actualizan todos los expedientes de los clientes. En general, no requieren de formaci\u00f3n adicional y actualizamos la documentaci\u00f3n y los v\u00eddeos de formaci\u00f3n.<span class=\"Apple-converted-space\">\u00a0<\/span>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][vc_column width=\u00bb1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row heading_color=\u00bblight\u00bb bg_type=\u00bbimage\u00bb bg_image=\u00bb263&#8243; padding_top_multiplier=\u00bb5x\u00bb padding_bottom_multiplier=\u00bb\u00bb columns_gap=\u00bbnone\u00bb section_id=\u00bbsplash\u00bb el_class=\u00bbslant-white\u00bb][vc_column][vc_row_inner][vc_column_inner width=\u00bb1\/2&#8243;][\/vc_column_inner][vc_column_inner width=\u00bb1\/2&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row padding_top_multiplier=\u00bb3x\u00bb padding_bottom_multiplier=\u00bb3x\u00bb columns_gap=\u00bb50&#8243;][vc_column width=\u00bb5\/6&#8243; tablet_sm_width=\u00bb1&#8243; css=\u00bb.vc_custom_1561124518008{margin-bottom: 3rem !important;padding-right: 5% !important;padding-left: 5% !important;}\u00bb][vc_tta_accordion active_section=\u00bb1&#8243;][vc_tta_section title=\u00bbAl vender en todos los canales [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_tribe_ticket_capacity":"0","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":"","_tec_slr_enabled":"","_tec_slr_layout":""},"class_list":["post-2718","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Preguntas frecuentes - Logiciel de billetterie en ligne (solution fullweb) pour th\u00e9\u00e2tres, salles de spectacle vivant, ...<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/redtaag.com\/es\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Preguntas frecuentes - Logiciel de billetterie en ligne (solution fullweb) pour th\u00e9\u00e2tres, salles de spectacle vivant, ...\" \/>\n<meta property=\"og:description\" content=\"[vc_row heading_color=\u00bblight\u00bb bg_type=\u00bbimage\u00bb bg_image=\u00bb263&#8243; 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